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Patrice Laubignat
Passionate about the relationship between the brand and its customers, I am committed to a human and respectful vision of value-creating marketing
How to create value? Why does a customer buy your brand rather than another? What is the nature of the bond that connects them to your company? Why are they able to recommend you to others? These are questions that every business leader, every leader, should ask themselves. Challenging one's model, staying ahead of competitors is essential and requires getting into the hearts and minds of customers. Co-Author of M…
Michaela Merk
Customer Experience - Luxury - Leadership - Brand - Retail
Michaela Merk holds the highest international title for public speaking, the Certified Speaking Professional (CSP). Only four speakers in France held this recognition in 2020. As an expert in emotional and relational intelligence for successfully developing leadership talents, salespeople, and luxury brands, Michaela Merk has inspired over 100,000 people in more than 20 countries for over ten years. She captivates b…