Michaela Merk
Customer Experience - Luxury - Leadership - Brand - Retail
Michaela Merk holds the highest international title for public speaking, the Certified Speaking Professional (CSP). Only four speakers in France held this recognition in 2020. As an expert in emotional and relational intelligence for successfully developing leadership talents, salespeople, and luxury brands, Michaela Merk has inspired over 100,000 people in more than 20 countries for over ten years. She captivates both digitally in webinars, in hybrid conferences, or in front of a live audience. Her credo: "Those who master relational intelligence hold the secret to generating a customer experience and a team experience." Michaela captivates a wide audience in English, French, and German thanks to her dynamic and charismatic style. She is German and has lived in Paris for 25 years, where she has held leadership positions and guided leaders of influential global brands such as L'Oréal, Dior, Hermès, Four Seasons Hotels, Rolex, Vacheron Constantin, and many others. Throughout her own leadership experience in international companies, she has experienced what it means to lead during times of transformation. She also realized that relational intelligence contributed to 80% of the success of leaders and customer experience, while solid skills (such as finance, strategy, or sales-related skills) were not what kept the ship afloat. Alongside her business practice, operated through her company Merk Vision, Michaela is a professor of management and marketing. She teaches or has taught at ten major business schools and universities in Europe, Asia, America, and the Middle East, including ESSEC and Sciences Po Paris. She holds a PhD in marketing, which she defended at the Sorbonne and HEC, and is the author of several leading articles. Her book, "Luxury Sales Force Management: Strategies for Winning Over Your Brand Ambassadors," has become an important resource for leaders of several leading organizations. She is a certified coach for various behavioral and motivational tools, such as DISC, emotional intelligence, and WPMOT (Work Place Motivators), and has been trained in America at the John Maxwell Institute, one of the world's leading experts in organizational leadership.
Prices
- Conference : 8500 €
Localization
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Her conferences
Energizing the Customer Experience through Relational Intelligence
A salesperson who masters the secrets of relational intelligence sells better, retains customers more effectively, and surpasses the level of a typical salesperson. They become ambassadors for their own brand. This dynamic conference, full of energy and examples, was developed to show that every employee and salesperson within a company has internal and external clients they must serve to the best of their ability. As an ambassador for their company or brand, an employee can generate a 'customer' experience if they know how to embody the highest level of relational intelligence in their interactions. These essential qualities must be instilled by all managers. This conference will allow you to discover… - How to elevate your sales and service teams to the highest levels of excellence through strong relational skills - How to create lasting connections with your clients, suppliers, and also within your teams - How to delight your clients sustainably to create a memorable experience - How to make your company more human, desirable while being commercially effective The content of this conference is based on over 10 years of research in Relational Intelligence in sales and 20 years of management and leadership of client-facing teams. Michaela Merk is one of the four speakers in France with the highest international designation in public speaking, the CSP (Certified Speaking Professional) awarded by the National Speakers Association of the United States.
DYNAMIZING THE CUSTOMER EXPERIENCE THROUGH RELATIONAL INTELLIGENCE
A salesperson who masters the secrets of relational intelligence sells better, retains customers more effectively, and transcends the level of a typical salesperson. They become ambassadors for their own brand. This dynamic conference, full of energy and examples, was developed to show that every employee and salesperson within a company has internal and external customers they must serve to the best of their ability. As an ambassador for their company or brand, an employee can generate a 'customer' experience if they know how to embody the highest level of relational intelligence in their interactions. These essential qualities must be instilled by all managers. This conference will allow you to discover … - How to elevate your sales and service teams to the highest levels of excellence through strong relational skills - How to create lasting connections with your customers, suppliers, and also within your teams - How to enchant your customers sustainably to create a memorable experience - How to make your company more human, desirable while being commercially effective The content of this conference is based on over 10 years of research in Relational Intelligence in sales and 20 years of management and leadership of customer-facing teams. Michaela Merk is one of the 4 speakers in France with the highest international designation in public speaking, the CSP (Certified Speaking Professional) awarded by the National Speakers Association of the United States.
Develop Your Leadership When Times Are Tough
This conference is available in in-person, virtual, or even hybrid format (on stage and filmed for transmission). In a dynamic and captivating manner, Michaela Merk shares her vision on the following questions: What major changes will impact leadership over the next decade? What qualities must leaders acquire to master the growing global change and upcoming crises? How does relational and emotional intelligence in leadership strengthen cross-functional ties within the company? How to successfully transform your employees into engaged brand ambassadors when times are tough? Over the next decade, companies around the world - regardless of their size - will face massive transformations of all kinds: transformation related to the crisis, organizational changes, increased digitization, the need to protect our planet, the demand for new work styles and new ways of consuming. The list is endless... In these significant moments of change, it is not surprising that employees and business partners feel insecure, unstable, and fearful. They must change their habits, acquire new skills, step out of their comfort zones, reorganize, and do not know what will happen tomorrow with the company, their colleagues, or themselves. It is especially in tough times that companies need not only leaders with a strong vision but also leaders who have relationships with their employees, who serve them, who provide them with positive energy to move forward in difficult times, who encourage them not to give up, who hold the ship together. I developed this conference based on hundreds of interviews with leaders to find out which qualities have helped them the most in times of crisis, challenges, and transformation. I then designed this keynote to make leaders even more attentive, human, powerful, and effective in moments when quality leadership at all levels is most important.
Emotional and Relational Intelligence in Service of the Customer
This conference is available in in-person, virtual, or even hybrid format (on stage and filmed for transmission). In a dynamic and captivating manner, Michaela Merk shares her vision on the following questions: • How do brands and distributors strengthen emotional ties with increasingly digitalized customers? • What human values have the power to enchant increasingly demanding customers? • How to create an omnichannel customer experience in which the store plays a central role? • How to turn customers into engaged brand ambassadors? All these questions will be addressed during a dynamic keynote, based on 20 years of brand and retail experience. Michaela Merk has held leadership positions in premium or luxury companies, where customers are seeking excellence. Michaela Merk has complemented her managerial experience with 10 years of research as a professor in the luxury and customer experience sector. Michaela Merk shares her expertise through conferences worldwide, sought-after works such as "Managing Luxury Salespeople, Dunod" and publications in internationally renowned journals. Her content-rich conferences, in French, English, or German, are always tailored to the context of the event and the company's objectives. Michaela Merk is a motivational speaker, consultant, trainer, author, and professor. As an expert in relationships and emotional intelligence to successfully develop leadership talents, salespeople, and luxury brands, Michaela has inspired over 100,000 people in more than 20 countries for over ten years. Her credo: "Those who master relational intelligence hold the secret to generating a customer experience." Michaela captivates a wide audience in English, French, and German with her dynamic and charismatic style. In 2020, she received the highest international award for public speaking, the Certified Speaking Professional (CSP) awarded by the National Speakers Association of the United States. She is German and has lived in Paris for 25 years, where she has held leadership positions and guided leaders of influential global brands such as L'Oréal, Dior, Hermès, Four Seasons Hotels, Rolex, Vacheron Constantin, and many others. Throughout her own leadership experience in international companies, she has experienced what it means to lead during times of transformation. She also realized that relational intelligence contributed to 80% of leaders' success, while solid skills (such as finance, strategy, or sales-related skills) were not what kept the ship afloat. Alongside her business practice, operated through her company Merk Vision, Michaela is a management and marketing professor. She teaches or has taught at ten major business schools and universities in Europe, Asia, America, and the Middle East, including ESSEC and Sciences Po Paris. She holds a PhD in marketing, which she defended at the Sorbonne and HEC, and is the author of several leading articles. Her book, "Luxury Sales Force Management: Strategies for Winning Over Your Brand Ambassadors," has become an important resource for leaders of several.