Claire Boscq - Speaker on experience client
Speaker on employee experience and customer satisfaction
60% of employees feel more motivated at work when the employer considers physical and mental well-being in the office (Source: mind.org)
With an energy and dynamism that precede her reputation, Claire speaks at your conventions to re-energize your employees. During her conferences, she shares her experience of over 30 years in customer relations, mystery shopper surveys, and the development of a culture of trust, engagement, empathy, and kindness.
She is the first woman on the Global Gurus list in Customer Experience, and her innovative method called BizShui is a more holistic approach to employee and customer experience with a touch of Feng Shui. It will provide you with practical and simple tools to transform your employees and their work environment into prosperity.
She engages you on themes of positive energy in the workplace, optimization of potentials, the influence of the environment on behavior, and improving working conditions to enhance performance.
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Frequently asked questions
Sur quelles thématiques Claire Boscq intervient en tant que conférencière ?
Claire Boscq intervient en tant que conférencière sur les thématiques : experience client, experience collaborateur, service client and satisfaction client.
How do I book Claire Boscq for a conference?
To book Claire Boscq, contact the Lespeakers agency. An advisor will call you back to scope the event, dates and format.
How much does a conference with Claire Boscq cost?
Claire Boscq's fees:
- Conference : 4000 €
Booking is handled through Lespeakers.
Which languages does Claire Boscq speak on stage?
Claire Boscq speaks as speaker in french and english.
Where is Claire Boscq based?
Here is where Claire Boscq is based: Dubai.
Her conferences
The Secret Diary of a Mystery Shopper
Wouldn't you like to know what is happening in your organisation when you are not there? Be a fly on the wall, and learn how you could improve your service delivery by understanding how your employees delight your customers or not! I have the best job in the world, yes I do get paid to shop but moreso, because I help businesses deliver exceptional customer experiences, increase their employees’ engagement and customer loyalty. Let me entertain you during this enthusiastic presentation. Discover what are the Secrets of a Mystery Shopper; with real-life customer service stories, to drive change, increase performances and have a thriving business with exponential growth by taking a customer-centric approach.
Satisfied Employees Make Loyal Customers
Engaged, inspired, motivated, employees who feel good not only serve their customers but truly care about their needs: this is what will increase your customers' loyalty and, ultimately, your revenue.
According to a Gallup survey, 63% of employees reported that they are not engaged at work, compared to only 13% who are. Astonishing, isn't it? And 24% are 'actively disengaged,' indicating that they are unhappy and unproductive at work and likely to spread negativity to their colleagues.
Do you want to know the secret to success? Prioritize your employees… Discover practical and dynamic ways to raise your teams' awareness of the importance of customer experience, enhance your personal relationships, show them that you care about them: the more loyal they become, the more effective they will also be. Satisfied employees, satisfied customers, results that are more than satisfactory…