Thomas Husson - Speaker on artificial intelligence
Independent analyst & professional keynote speaker, I decipher tech trends since 2005.
Independent analyst, I decipher trends at the intersection of societal and environmental issues, technological innovation and artificial intelligence, marketing, and customer experience.
I am convinced that one must constantly have the humility to learn anew, but also to unlearn. Look elsewhere. In other disciplines. Other sectors. Hybridize skills and knowledge. Stop, hit pause, take a detour.
My approach is rooted in listening, curiosity, openness, multidisciplinary knowledge, and independence.
Engaging a demanding audience to share a vision and give meaning is a difficult exercise. It is, in fact, a profession, that of an independent analyst, which I have practiced for over twenty years, publishing more than 200 forward-looking studies and delivering hundreds of keynotes and speeches, in both French and English.
Former VP at Forrester, I have already spoken at conferences such as the Mobile World Congress, VivaTech, DMEXCO, and the Web Summit. My forward-looking interventions are based on numerous consulting projects with companies of all sizes and sectors and aim to take a step back on the world to come.
I enjoy engaging audiences to inspire them and help them make decisions.
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Frequently asked questions
Which topics does Thomas Husson cover as a speaker?
Thomas Husson speaks on the following topics: intelligence artificielle, experience client, marketing, innovation, relation client, service client, consommateur and intelligence emotionnelle.
How do I book Thomas Husson for a conference?
To book Thomas Husson, contact the Lespeakers agency. An advisor will call you back to scope the event, dates and format.
How much does a conference with Thomas Husson cost?
Thomas Husson's fees:
- Conference : 9500 €
Booking is handled through Lespeakers.
Which languages does Thomas Husson speak on stage?
Thomas Husson speaks as speaker in english and french.
Where is Thomas Husson based?
Here is where Thomas Husson is based: France.
Where does Thomas Husson speak?
Thomas Husson's speaking locations: Dans le monde entier.
Which speaking formats does Thomas Husson offer?
Thomas Husson offers the following formats: Conférence, convention, séminaire, comité de direction, comex, conseil d'adminstration, événement client, réunion d'équipe.
Which audience should book Thomas Husson?
Dirigeants, comité de direction, conseil d'administration, managers.
What led Thomas Husson to become a speaker?
I became a speaker thanks to my job as an analyst at Jupiter Research in 2005 and then at Forrester starting in 2008.
Speaking in public, sharing trends, inspiring audiences, and convincing an audience have become elements of my daily life.
Little by little, I learned to engage an audience, to respect timing to the second, and to be educational while presenting on complex topics.
I have been fortunate to have several training sessions in public speaking, and especially to deliver hundreds of keynotes and conferences at the Mobile World Congress, DMXCO, WebSummit, VivaTech, or especially at client events.
Why book Thomas Husson rather than another speaker?
I place as much importance on substance as on form and always pay close attention to the context of the intervention and the objectives of the conference.
One does not improvise as a professional speaker; it is a profession, not a hobby.
Despite the experience of hundreds of interventions, I prepare each conference in meticulous detail.
Why do organizers like working with Thomas Husson?
I believe that in the world of conferences and tailored speeches, I am a "safe bet".
I have delivered hundreds and I prepare everything in advance with a clear outline: scoping call beforehand to fully understand expectations and stakes, agenda proposal, pre-framing phase (review of documentation, context, interviews if necessary), validation meeting based on a draft shared in advance, interactions to refine the content, and live engagement of the audience.
Professional career
- 2026Fondateur et président
Thomas Husson Advisory
- 2013Vice-Président & Principal Analyst
Forrester
- 2008Analyste Senior
Forrester
- 2005Analyste
Jupiter Research
- 1998Marketing
Bouygues Telecom
His conferences
Customer Experience in the Age of AI
This conference is aimed at general management, marketing, customer experience, or customer relations and offers a perspective on the challenges of customer experience in the age of artificial intelligence.
It addresses a few simple but essential questions:
- What is the current state of customer experience in companies?
- How to demonstrate the value and ROI of customer experience?
- What are the fundamentals of customer experience?
- How does AI change the game and who are the pioneers of AI in customer service?
- What are the best practices at the intersection of AI and customer experience?
Customer experience is a cross-disciplinary field within the company, which remains poorly understood in many organizations, as it is too often limited to customer relations or customer service alone. It obviously goes well beyond the contact center or marketing.
Based on concrete cases and examples of companies that have transformed around the customer, I analyze the strategic challenges and share best practices for implementing AI on use cases, scaling, the economy of generative AI and agentic AI, the impact on organizations, and corporate culture.
AI & Client Trends 2027
Decoding the 2027 challenges of artificial intelligence and the implications for brands and their customers.
What is the reality of AI deployment in companies in 2026?
What trends to anticipate for 2027?
How to support AI transformation?
What are the best practices of AI pioneers?
What are the concrete cases of companies and the implications for business management?
According to your context, I will answer these five questions by illustrating trends and best practices with quantitative and sourced analyses, examples and concrete cases, anecdotes from projects where I have supported leaders across all sectors.
This keynote is aimed at business management (marketing, customer experience), strategy and transformation departments, for both brands and players in technology, consulting, or agencies. It can be delivered in different formats, ranging from 10 minutes to an interactive half-day workshop, in both French and English. It can be customized according to your industry, specific objectives, and the unique context that is yours.