The choice of the ideal speaker for a conference on customer experience depends first and foremost on the specific objective of your event, and not just on the topic being addressed. This guide compares the approaches of Patrice Laubignat, Stephane GAUTHIER, Julien RIGAL-DUPONT, Sara Gilbert, and Patrice THIRIEZ to help you select the most relevant speaker based on your expectations. This is not a ranking of the top five, but rather a comparison of the different perspectives offered: strategy, management, operations, decision-making, human dimension, etc. The table below details for each one their preferred angle, targeted objectives, and main audience. This will allow you to make an informed choice of the speaker who best matches the purpose of your event.
How to Decide Quickly
Identify the priority of your event, then follow the rule that applies.
- If you want to understand and activate the emotional and human drivers of the customer relationship. →
Patrice Laubignat — to reinvent the emotional connection between customer and brand - If you want to challenge assumptions and drive a profound transformation around customer satisfaction and employee engagement. →
Stephane GAUTHIER — to reinvent the customer relationship in the digital age - If you want to strengthen cohesion and human engagement in the customer experience. →
Julien RIGAL-DUPONT — to humanize the customer experience every day - If you want to impact the customer experience by working on language, communication, and the human touch in every interaction. →
Sara Gilbert — to transform customer culture through language - If you want practical tools to concretely influence customer behaviors and perceptions. →
Patrice THIRIEZ — to boost positive recall of the experience
| Speaker | Overview | Angle | Objective | Target |
|---|---|---|---|---|
| Patrice Laubignat Français | Angle Customer love Objective Reinventing the emotional customer-brand relationship Target Executives, marketing managers, customer relations teams, strategic planning seminars | Customer love | Reinventing the emotional customer-brand relationship | Executives, marketing managers, customer relations teams, strategic planning seminars |
| Stephane GAUTHIER Français | Angle it's not covid that's disrupting you, it's dissatisfied customers Objective Reinventing customer relations in the digital age Target Leaders, operational managers, teams undergoing transformation, conventions in evolving sectors | it's not covid that's disrupting you, it's dissatisfied customers | Reinventing customer relations in the digital age | Leaders, operational managers, teams undergoing transformation, conventions in evolving sectors |
| Julien RIGAL-DUPONT Français | Angle The human element in the Customer Experience Objective Humanize the customer experience on a daily basis Target SMEs, executives, frontline managers, participatory workshops | The human element in the Customer Experience | Humanize the customer experience on a daily basis | SMEs, executives, frontline managers, participatory workshops |
| Sara Gilbert Français | Angle Exquisite: The language of customer experience Objective Transforming customer culture through language Target Executive committees, sales teams, managers, seminars on communication and corporate culture | Exquisite: The language of customer experience | Transforming customer culture through language | Executive committees, sales teams, managers, seminars on communication and corporate culture |
| Patrice THIRIEZ Français | Angle Customer experience: nudge your journeys and become incredibly memorable! Objective Boost positive memory of the experience Target Innovation managers, customer experience leads, interactive workshops, team seminars | Customer experience: nudge your journeys and become incredibly memorable! | Boost positive memory of the experience | Innovation managers, customer experience leads, interactive workshops, team seminars |
Angles and Specificities of Each Speaker
Theme: The Love of Customers
For which audience / event: Executives, marketing managers, customer relations teams, strategic reflection seminars
Choose if… Choose if you want to understand and activate the emotional and human drivers of customer relationships.
Conference to watch: The Love of Customers
Angle: It’s not COVID that’s disrupting you, it’s dissatisfied customers
For which audience / event: Executives, operational managers, teams in transformation, conventions for sectors in transition
Choose if… Choose if you want to shake up certainties and drive a profound transformation around customer satisfaction and employee engagement.
Conference to watch: It’s not COVID that’s disrupting you, it’s dissatisfied customers
Angle: The Human Side of Customer Experience
For which audience/event: SMEs, executives, frontline managers, participatory workshops
Choose if… Choose if you want to strengthen cohesion and human engagement in the customer experience.
Conference to watch: The Human Side of Customer Experience
Topic: Exquisite: The Language of Customer Experience
For which audience / event: Executive committees, sales teams, managers, seminars on communication and corporate culture
Choose if… Choose if you want to impact customer experience by working on language, communication, and the human touch in every interaction.
Conference to watch: Exquisite: The Language of Customer Experience
Angle: Customer experience: nudge your journeys and become incredibly memorable!
For which audience / event: Innovation managers, customer experience leads, interactive workshops, team seminars
Choose if… Choose if you want practical tools to concretely influence customer behaviors and perceptions.
Conference to watch: Customer experience: nudge your journeys and become incredibly memorable!
FAQ
How do I choose a speaker suited to the objective of my customer experience event?
First, define the main goal of your conference (to inspire, to train, to raise awareness). For example, Patrice Laubignat is known for his inspiring talks, while Sara Gilbert offers concrete, hands-on approaches.
Which speaker would be best for an audience of executives or managers?
For an audience of decision-makers, opt for a speaker with consulting experience at the executive level, such as Julien RIGAL-DUPONT or Patrice THIRIEZ, who know how to tailor their message to strategic challenges.
How can I ensure the conference format will match my event?
Some speakers, like Stephane GAUTHIER, are comfortable both with keynote formats and interactive workshops. Specify your preferred format when making contact to ensure it aligns with the speaker’s style.
Is it possible to adapt the technical level of the conference to my audience?
Yes, most speakers tailor their presentations to the audience’s level of knowledge. Clearly indicate your participants’ profiles so the content is accessible and relevant.
How can I properly brief a speaker on my event’s expectations?
Prepare a detailed brief outlining the context, expectations, and key messages to convey. Specialized agencies like Lespeakers can support you in this step to ensure your conference is a success.
What’s next?
Once the angle is clarified, the simplest step is to formalize your brief (objective, audience, format, duration, constraints). We can help you match the right speaker for customer experience.
For a detailed shortlist with biographies, also check out our selection of speakers on customer experience.