The choice of the ideal speaker for a conference on customer experience depends first and foremost on the specific objective of your event, and not just the general theme being addressed. To help you make the best choice, we compare here five leading speakers: Stephane GAUTHIER, Patrice Laubignat, Patrice THIRIEZ, Julien RIGAL-DUPONT, and Majda Chaplain. This is not a Top 5 ranking, but rather an analysis of the different perspectives each one offers: strategy, management, operations, decision-making, human dimension, etc. The table below details for each speaker their approach, targeted objectives, and intended audience. This guide will help you identify the profile best suited to your expectations and the purpose of your conference.
How to Decide Quickly
Identify the priority of your event, then follow the rule that applies.
- If your goal is to align the entire organization around customer satisfaction and change management. →
Stephane GAUTHIER — to transform both customer and employee culture - If you want to understand and activate the emotional and human drivers of customer relationships. →
Patrice Laubignat — to reinvent the emotional connection between customer and brand - If you want practical tools to concretely influence customer behaviors and perceptions. →
Patrice THIRIEZ — to boost positive recall of the experience - If you want to strengthen cohesion and human engagement in the customer experience. →
Julien RIGAL-DUPONT — to humanize the customer experience every day - If you want to anticipate future customer expectations and understand the winning strategies of innovative brands. →
Majda Chaplain — to decode upcoming CX trends
| Speaker | Overview | Angle | Objective | Target |
|---|---|---|---|---|
| Stephane GAUTHIER Français | Angle it's not covid that's disrupting you, it's dissatisfied customers Objective Transforming customer and employee culture Target Executive committees, transformation managers, major corporate conventions | it's not covid that's disrupting you, it's dissatisfied customers | Transforming customer and employee culture | Executive committees, transformation managers, major corporate conventions |
| Patrice Laubignat Français | Angle Customer love Objective Reinventing the emotional customer-brand relationship Target Leaders, marketing managers, customer relations teams, strategic planning seminars | Customer love | Reinventing the emotional customer-brand relationship | Leaders, marketing managers, customer relations teams, strategic planning seminars |
| Patrice THIRIEZ Français | Angle Customer experience: nudge your journeys and become incredibly memorable! Objective Boost positive memorization of the experience Target Innovation managers, customer experience leads, interactive workshops, team seminars | Customer experience: nudge your journeys and become incredibly memorable! | Boost positive memorization of the experience | Innovation managers, customer experience leads, interactive workshops, team seminars |
| Julien RIGAL-DUPONT Français | Angle The human element in the Customer Experience Objective Humanize the customer experience on a daily basis Target SMEs, executives, frontline managers, participatory workshops | The human element in the Customer Experience | Humanize the customer experience on a daily basis | SMEs, executives, frontline managers, participatory workshops |
| Majda Chaplain Français | Angle Analysis of developments and innovations in the customer experience through concrete B2C and B2B case studies. Objective Decoding upcoming CX trends Target Marketing, digital, retail departments, multi-company conventions | Analysis of developments and innovations in the customer experience through concrete B2C and B2B case studies. | Decoding upcoming CX trends | Marketing, digital, retail departments, multi-company conventions |
Angles and Specificities of Each Speaker
Angle: It’s not covid that’s disrupting you, it’s dissatisfied customers
For which audience / event: Executive committees, transformation managers, large corporate conventions
Choose if… Choose if your goal is to align your entire organization around customer satisfaction and change management.
Conference to watch: It’s not covid that’s disrupting you, it’s dissatisfied customers
Angle: The Love of Customers
For which audience / event: Executives, marketing managers, customer relations teams, strategic reflection seminars
Choose if… Choose if you want to understand and activate the emotional and human drivers of customer relationships.
Conference to watch: The Love of Customers
Angle: Customer experience: nudge your journeys and become incredibly memorable!
For which audience / event: Innovation managers, customer experience leaders, interactive workshops, team seminars
Choose if… Choose if you want practical tools to effectively influence customer behaviors and perceptions.
Conference to watch: Customer experience: nudge your journeys and become incredibly memorable!
Angle: The Human Element in Customer Experience
For which audience / event: SMEs, executives, frontline managers, participatory workshops
Choose if… Choose if you want to strengthen cohesion and human engagement in the customer experience.
Conference to watch: The Human Element in Customer Experience
Angle: Analysis of developments and innovations in customer experience through concrete B2C and B2B case studies.
For which audience / event: Marketing, digital, and retail executives, multi-company conventions
Choose if… Choose if you want to anticipate future customer expectations and understand the winning strategies of innovative brands.
Conference to watch: CX, Marketing & Digital Trends - B2C & B2B - 2025 - 2030
FAQ
How do I choose the most suitable speaker for the objective of my customer experience event?
First, identify the main goal of your conference: inspiration, training, or sharing best practices. For example, if you want to raise awareness about the importance of emotion in the customer journey, Patrice Laubignat is renowned for his human and innovative approach.
Which speaker would be best suited for an audience of operational managers?
For an audience of managers, opt for speakers like Stéphane Gauthier or Julien Rigal-Dupont, who offer concrete feedback and tools that can be immediately applied in the field.
How can I adapt the format of the presentation according to the chosen speaker?
Some experts, such as Majda Chaplain, excel in interactive workshops, while others, like Patrice Thiriez, prefer plenary conferences. Determine the most relevant format based on the desired dynamic and the speaker’s profile.
What level of technicality should I expect from speakers on customer experience?
The technical level varies depending on the speaker: some, like Julien Rigal-Dupont, cover advanced tools, while others simplify concepts for a broader audience. Specify your expectations during the briefing to ensure alignment with your audience.
Where can I find profiles of speakers specialized in customer experience?
You can browse specialized platforms such as Lespeakers, which list experts like Patrice Laubignat or Majda Chaplain, and make it easier to connect with professionals according to your needs.
What’s next?
Once the angle is clarified, the easiest way is to formalize your brief (objective, audience, format, duration, constraints). We can help you match with the right speaker on customer experience.
For a detailed shortlist with biographies, also check out our selection of speakers on customer experience.