Alexandre Braham
Expert speaker in ITSM & Digital Leadership – 15 years of experience in transforming IT departments
With over 15 years of experience in IT management and supporting large organizations (energy, luxury, automotive, telecommunications…), I work as a speaker and consultant specialized in ITSM and digital leadership. My approach combines hands-on experience and strategic vision to provide concrete keys to leaders, IT directors, and IT teams who wish to transform their organization and maximize the value of their information system. I offer dynamic conferences tailored to the current challenges of businesses: 🚀 Industrializing end-to-end IT support – going beyond ITIL to build a high-performing and sustainable customer service. 🎯 Technical leadership – how to lead an IT department in a complex and changing environment. 🤖 Artificial Intelligence and ITSM – leveraging AI to optimize IT processes and enhance user experience. 🔧 Implementing ITIL processes in siloed organizations – succeeding in adoption and avoiding classic pitfalls. 📊 Run governance – transforming IT operations into a strategic performance lever. 🔄 Agility & ITIL – successfully managing complex IT projects by reconciling agility and best governance practices. 🎤 Possible formats Keynote (20 to 40 min) – inspire and engage quickly Masterclass / workshop (1h to 2h30) – interactive and operational formats Remote webinars (Teams, Zoom, etc.) Interventions in schools and specialized training modules 👉 My goal: to provide a clear, operational, and inspiring vision of IT transformation, helping organizations reconcile performance, innovation, and operational excellence.
Prices
- Conference : 10500 €
Localization
Languages
His conferences
Industrializing IT Support: Beyond ITIL, Towards Customer Excellence
IT support is often seen as a back-office function or a cost center, whereas it can become a lever for customer satisfaction and organizational performance. In this conference, I propose a new vision of IT support, based on: 🔧 Going beyond the strict framework of ITIL to build a pragmatic and effective approach. 🎯 Establishing a user-centered service desk capable of generating trust and loyalty. 🤖 Integrating automation, AI, and proactive management to anticipate incidents. 🚀 Concrete examples of successful IT support transformation in large organizations. This talk is particularly aimed at support managers, IT managers, and CIOs who want to make support not a constraint, but a differentiating competitive asset.
IT Leadership: Managing an IT Department in a Rapidly Changing World
Today, an IT department is no longer just a technical support: it is at the heart of the company's digital transformation strategy. The major challenge for IT leaders is to develop inspiring leadership capable of guiding this transformation. In this conference, I share the keys to modern IT leadership: 🌍 Adapting to technological upheavals and the expectations of the business. 🧭 Building a clear vision that gives meaning to IT teams. 🎯 Developing engagement and motivation in a context often perceived as constrained. 📊 Strengthening the dialogue between IT and the business to become a strategic partner. Illustrated by 15 years of experience with large organizations, this presentation offers IT leaders, IT managers, and team leaders concrete tools to enhance their impact and transform their role within the company.
Agility & ITIL: Successfully Transforming Complex IT Projects
Organizations face a paradox: they must maintain the rigor of ITIL to ensure stability and compliance while adopting the speed and flexibility of agility to meet business needs. In this conference, I explain how to reconcile these two approaches often seen as opposing. Through concrete feedback from experiences in large companies, I demonstrate how: 🚀 To integrate agile practices (Scrum, Kanban, DevOps) into an existing ITIL framework. 🔄 To adapt ITSM processes to avoid heaviness and promote responsiveness. 🎯 To align project and run teams around common objectives. ✅ To overcome cultural resistances and achieve a deep transformation. An ideal talk for IT managers, project leaders, CIOs, and digital transformation leaders who want to reconcile performance, innovation, and governance.
AI & ITSM: Optimizing IT Processes and Enhancing User Experience
Artificial Intelligence is no longer a futuristic concept: it is already redefining how CIOs and organizations manage their IT services. In this conference, I propose a concrete immersion into the use of AI applied to ITSM: 🤖 How AI transforms IT support (chatbots, virtual assistants, ticket automation). 🔄 Process optimization through Machine Learning and predictive analytics. 🎯 The direct impact on user experience and customer satisfaction. 🚀 Best practices for integrating AI into an ITIL approach and solid IT governance. ⚖️ The limits and ethical challenges of intelligent and sustainable adoption. This talk is aimed at CIOs, IT managers, digital transformation leaders, and IT support experts who want to understand how AI can become a strategic lever, both to improve operational efficiency and to enhance the perceived value by end users. My goal: to inspire and provide concrete pathways to move from theory to action, transforming ITSM through AI.