Julien Rigal-Dupont

Creator of Customer Experiences & Executive Coach ICF

For over 20 years, my journey has been rooted in customer experience, a foundation that today nourishes my work as a coach, focused on personal development and human richness. Why did you stop by my profile? My purpose is simple; I am a simple person and I want to make people smile. My values are motivation and the strength given to human beings. My ideas are to highlight you in your businesses or in your personal life so that you can find balance. My method: coaching, to sustainably boost you. My motivations are directed towards you and your goals. How: Curious about many methods, the how is simply implemented. My journey has been filled with mistakes, successes, good and bad choices. There have been strong emotions, but I have often come out with my head held high. https://www.jrd-experiences.com How to combine your company's performance with your teams? JRD Experiences is committed to ethically supporting, through coaching, executives and teams to improve and strengthen relationships with B2B or B2C clients, backed by over 20 years of expertise in customer experience, in a world that keeps changing. Two concrete examples: How to enhance the approach of teams in the boutiques of the Chanel house by advocating relational excellence in interactions? Result: 30 employees learned to serve customers by highlighting their emotions. This had a positive impact on the customer journey, making it more authentic and sincere. How does a company support restaurateurs, caterers, cheesemongers, and wine merchants by providing them with the best Italian products? Coaching the management team on marketing strategy and supporting employees. Result: increase the company's growth between 2019 and 2020 (+30% revenue). 🎤 My conferences: The Human in Customer Experience A simple journey between us humans and our way of functioning in modern societies. You are a Leader and captain of your ship, guiding your teams towards a course you believe in. Today, guiding or aligning your crew is a real challenge. How do you facilitate this? By knowing where you come from, your desires to contribute to your own personal and professional development of your company, your association, or your organization. The path to the Experience of your Employees, your Managers today and tomorrow. We are coming out of a unique crisis that is far from over. One of my goals is to help you progress by providing a transversal vision. By drawing your roadmap to improve the Experience of your clients and your Teams. The human at the heart of the relationship! 🎙 Host of the podcast (Experiences) since November 2020, I have had the chance to have inspiring personalities. A story to finish, rich and unique experiences in different fields and sectors. A world where one must be adaptable and agile to meet the expectations of your clients and your teams. Beautiful mission. Would you like to follow my news? You can do so by clicking the follow button. Otherwise, other means: ✉ contact@jrd-experiences.com I haven't covered everything but I say see you soon and thank you for taking the time to read these lines.