Stéphane Picavet

Expert in Experience Economy

At 19, while working as a phone agent in a Customer service, I was outraged by the absurdities of a model that led Customers to be dissatisfied while I was exemplary in applying my company's processes, and at the same time, I was reprimanded by my managers when I sought to solve the specific problems of my Customers. Over my 23-year career, before becoming the DIRECTOR OF EXPERIENCE for my Clients at the EROIQ firm that I co-founded and lead, I was an entrepreneur in digital, an innovation advisor to executive management, a digital project manager within large groups or in agencies, and I have constantly sought to go beyond the adage that the standardization of processes is the only way to increase the efficiency of an organization. I have discovered numerous techniques and methods to transform organizations, engage stakeholders, and enhance the overall efficiency of an organization while embracing legal, ethical, and environmental constraints from a Customer perspective. It is this experience that I share today through my interventions in companies, schools, or with associations and NGOs to demonstrate the possibilities far beyond marketing gadgets or organizations with little financial constraints - or almost - like Start-Ups. Depending on your needs, I can focus my speech on methods and techniques - to anticipate your Customers' needs, - to foster a culture that integrates the voice of the Customer, - to make daily decisions with the Customer impact taken into account, - to implement innovation that embraces both the logic of Customers and your organization.